1. How to Return Items
We want you to be completely satisfied with your purchase. However, if you wish to return an item, please follow these steps:
- Contact our customer service team at tulipgamersstoresdnbhd@gmail.com within 15 days of receiving your order to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
2. How to Get Refunds / Exchange Items
Upon receiving your return request, our customer service team will guide you through the refund or exchange process. You may choose to receive a refund to your original payment method or exchange the item for an alternative product.
3. Stipulations and Exclusions
Please note the following stipulations and exclusions for returns and exchanges:
- Items must be in unused and undamaged condition with all original packaging and tags intact.
- Certain items, such as personalized or customized products, may not be eligible for returns or exchanges unless they are defective or damaged.
- We reserve the right to refuse returns that do not meet our criteria.
4. Time to Return, Refund / Exchange
You have 15 days from the date of receiving your order to initiate a return or exchange. Requests made after this period may not be accepted.
5. Shipping or Restocking Fees
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. In some cases, a restocking fee may apply for certain items.
6. International Return (if Applicable)
For international customers, please note that return shipping costs, customs duties, and taxes are the responsibility of the customer.
7. Contact Information
If you have any questions or need assistance with the return or exchange process, please contact our customer service team at tulipgamersstoresdnbhd@gmail.com. We're here to help!
